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Thinking of opening a Stan James account - Don't!

Discussion in 'General Chat' started by ONEDUNME, Mar 11, 2012.

  1. ONEDUNME

    ONEDUNME Administrator

    Messages:
    10,617
    Times are hard and a lot of bookies are employing a deliberate cull of winning accounts in an effort to increase their profits. It makes good business sense, obviously. However, some of them seem to be just randomly closing and restricting accounts for no logical reason.

    This geyser posted on another forum about a new account!

    Think about it, why would you go to the trouble of opening an account with a bookie when you can't be sure that they aren't just going to close or restrict it regardless of whether it's a winning account or not. Bear in mind that if they close it, you have no access to check your open bets to see what they may owe you. You just have to rely on them to honour any existing bets and get the money to you.

    We're not talking about people placing bets on non-league football or with insider horse racing knowledge. we are talking about bets on the biggest leagues in the world and this "bookmaker" isn't capable of standing a bet for more than 3 euro.

    Shocking


    Hi.

    I am writing to share my experience with one of the most famous bookmakers that are advertised here on "edit - another forum". I opened an account on Stan James
    and when I tried to place bets, I found out that my betting limits are ridiculous, varying from 0.5 to 3 euros per match !! .
    Keep in mind that these limits were imposed to me straight from the beginning (without me having any previous account or betting action on Stan James
    and are also imposed on very popular leagues such as La Liga, English Premier e.t.c.


    When I asked, they said that my account has indeed been limited, without them being able (or wanting) to tell me why.

    Just though I should let people know how this famous and "reliable" company is actually a bunch of clowns. I was quite surprised that this joke of a bookie is advertised here on such a popular forum...

    And I honestly don't know if this kind of behavior will also happen when you request and cashout. Are they gonna give you your money or are they gonna improvise some silly excuse to confiscate your funds...

    My opinion ? Stay away !
  2. swooperman

    swooperman Resident nob

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    3,096
    Ok, ok, I'm going to go for it......this is a joke right? I've had an account with SJ for years, no problems whatsoever
  3. ONEDUNME

    ONEDUNME Administrator

    Messages:
    10,617
    That's fine Swoops, they obviously aren't going to ban you because they need the income:)

    I wouldn't speak too soon though because you might well be next. There are hundreds of stories on various forums about bookies closing and restricting accounts and some of them seem bizzarre. People who are actually losing money are having accounts closed. The difference here is that this is a new account. Why tempt people into opening accounts with fancy advertising and opening offers just to tell them they can't have a bet when they get there?

    Somebody, somewhere has got their strategy dramatically wrong. I heard yesterday that Sportingbet were trying to charge someone for making a deposit. I'm wondering if there is something big going on behind the scenes and whether we are going to see a well known bookie go out of business altogether before long. William Hill lost millions the other year and if they can do it, anyone can.
  4. swooperman

    swooperman Resident nob

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    3,096
    All i'm saying is, & i dont know where the info in question is from, if that story was posted on here generally you would ridicule it, so you obviously know more about it
  5. ONEDUNME

    ONEDUNME Administrator

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    10,617
    Astute as always mate. Yes I do know more and yes Stan James are not to be trusted.

    I always go on about bet365, Betfred are getting their act together after having a piss poor online site at one time. if you were opening a new account why would you take a risk with a firm who don't want to lay a bet? They aren't proper bookies. the odds are skewed in the bookies favour already , if they have no confidence. that that their odds compilers can do their job properly, why not sack the cunts and get someone in who can do the job instead of restricting new accounts ?
  6. swooperman

    swooperman Resident nob

    Messages:
    3,096
    Fair comment. ive always found them okay tbh but their prices arent the best so when Ive used them its generally for cricket markets which are more different than football across different bookies
  7. ONEDUNME

    ONEDUNME Administrator

    Messages:
    10,617
    Here's another one - The obvious theme is just don't bother opening and account with Stan James

    A friend of mine recently opened an account with Stam James t
    o take part in their £150 free bets offer. It's done in stages of £10, £20, £30, £40 & £50. After she'd completed the £40 free bet (and turned £100 into £400ish) they limited her bets to £25, meaning she couldn't complete the £50 free bet part, so she withdrew her winners and went elsewhere. Then a week passed and they sent her an email offering a free £10 bet if she placed a £10 mobile bet. So she placed this mobile bet (which lost) and about 5 minutes after the game of football ended that she placed the bet on she received an email saying they had taken the decision to close her account.

    So she didn't even get passed the initial promotional offer before being sent on her way.
  8. sin2bad

    sin2bad Member

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    59
    Sportingbet were top price on 2 horses i was going to back last night, couldn't believe they were charging £1 for a deposit...not a chance was i paying that, it's the principle...In terms of football odds BetVictor nearly always comes out on top for me.
  9. swooperman

    swooperman Resident nob

    Messages:
    3,096
    Red32 - avoid like the plague :angry

    Opened an account earlier in the week, offer escxapes me now but if you had a bet on the 1:30 tuesday & it was a loser they gave you a free bet to the tune of £25. Needless to say they both lost but had another email, bet £32 on the 1:30 wednesday & if a loser then another free bet for £32. That was trickier as I was on course & the bets had to be used on the Cheltenham races of that day. Lost both again.
    Another email, stake £25 in the 1:30 today & if it comes 2nd to Peddlers Cross, another £25 bet.
    I'm not a big horse gambler, so £25 on the nose is biggish for me but I fancied Sir Des Champs so I decided to go for it. You have to bear in mind I've used the sire for 2 days so I know how it works. You deposit money into the casino account then transfer it across.
    Ok, deposited £25, even took me through my Lloyds Bank cardcheck thing, but my funds didnt update. Went into casino to transfer, no funds to transfer across so wouldnt even allow me to select the option. This was about 1:05 btw, 25 minutes before the off, ample time. Kept refreshing browser, no joy. Strange, did the deposit again, same thing, no update. Checked bank, moneys gone off my cleared funds, £50 now. Kept refreshing, even trued to put the bet on but declined through lack of funds. Now 1:25, went onto their internet helpline but didnt get an answer until after the race, which obviously the fcuking horse won, costing me a minimum of £75.
    Finally had a reply, woman said 'yeah but Peddlers Cross didnt win so the promotion was void'. Ehh!!!!!! Yeah but my horse fcuking did !!!! Told her she could even check as there would be a declined bet on the system. Not having any of it.
    Told her closing account, then realising I wouldnt get that £50 back for days, so had a couple of bets.
    Emailed them this:

    I opened my account 2 days ago, used you during that time & had no problems. I wanted to take advantage of your ‘refund if 2nd to Peddlers Cross’ offer. I logged on just after 1pm & tried to deposit £25 to put on Sir Des Champs, which then won. My account did not update funds wise, despite bringing up my Lloyds Bank checker. I did it again, thinking it just hadnt worked, so I had now deposited £50. The funds did not update even though I checked my banks end. I kept refreshing the browser but it would not update. I went into transfer funds but it did not appear on my casino account. I even tried to put the bet on but was declined for no funds. I then went onto the 24/7 line via the internet but didnt get a reply until after the race!!
    What was I supposed to do? I have deposited my money for a specific bet, which due to your site I could not get on even though I tried to do it 25 minutes before the race. This is the internet, not the post. You have cost me a £75 win, thankyou very much

    Disgustedly

    Neil Evans


    They replied:

    Thanks for your email.

    I am sorry you have not been able to successfully place this bet. I can see that you placed a bet on Soll which unfortunately was not lucky on this occasion. I am a little unsure as to why you were not bale to place this bet as it has allowed you to bet on another horse for the same race.

    I see that you transferred funds over to sports and your current balance is £40 in sports.

    I do wish you the bets of luck for the rest of the day.


    I was going a bit mental by now, so replied:

    Please do not try and fob me off as stupid. I was not able to place a bet in this race, as I have pointed out. I have not backed any horse in this race today. the Soll bet was the previous days race, not todays. the only bet I was going to place with you today was on Sir Des Champs in the 1:30, which won, costing me a loss of £75, due to your website not updating my deposit despite it being placed 25 minutes before the race. The only reason I am still betting with you today is if I withdraw my funds I will not get them until 3 days have gone.
    Even if you intend to do nothing about your error at least have the good grace to accept your site is at fault, rather than trying to bombard me with incorrect information making yourselves look even stupider.
    Thank you for spoiling my day, which you make worse by not being willing to accept the blame


    Hes looking into it

  10. swooperman

    swooperman Resident nob

    Messages:
    3,096
    Had a reply, from someone else interestingly:

    Apologies firstly for the incorrect information, and I hope that your day has improved from earlier.
    Unfortunately though it is ultimately each players responsibility to ensure that their bet is placed before the off, as we can assist where possible, but not actually place the bet for you.
    I can see no mention of the live chat which you tried to use and we have had no issues with this facility, which would delay your getting through to us here at support immediately, where we are able to endeavour to assist wherever possible.

    Again I am sorry if you feel that we are in any way to blame for not getting the bet on in time, and I would advise that in the unlikely event that there are any issues in the future, to come to our live chat facility straight away.

    Hope you find some winners for tomorrow, and look out for 32Red great Cheltenham promo for Friday!

    Kind regards

    Paul
    Senior Support Representative32Red
  11. swooperman

    swooperman Resident nob

    Messages:
    3,096
    Sent them a link. best withdraw my funds I guess as I had Sunnyhill Boy with them :unsure
  12. Gavster

    Gavster Novelty & Proud

    Messages:
    565
    I only used to use SportingBet for F1. Yesterday I logged in to place a bet for Cheltenham only to find out that I'd have to pay £1 to deposit money in my account. From memory, you have to deposit over £300 to avoid paying that £1. One fucking pound to topup. It's a complete fiddle. Who in their right mind would leave 3-figures in their betting account? As soon as it's won, it's withdrawn!

    Ladbrokes are another who closed one of the Eurovision poster's accounts even though he made a small loss during pre-selection.

    I'm dreading the results coming in for eurovision - half of us will probably lose our accounts afterwards.
  13. ONEDUNME

    ONEDUNME Administrator

    Messages:
    10,617
    Bump.

    Just read a thread on another gambling forum. A bloke says he's staked £4734 and returned £4701. A loss, and yet they still decided to close his account. What sort of demented clowns have they let loose on the planet of Stan James? I can understand (if not agree) with closing winning accounts but for fuck's sake, don't they want any turnover whatsover. Is their aim to shrink their market share so much that they can lay half their staff off?

    Beggars belief. I just hope that anyone thinking of opening an account with them listens to this sort of advertising rather than the shit that they spout in their adds.
  14. Gavster

    Gavster Novelty & Proud

    Messages:
    565
    I all for people taking them to the cleaners this Eurovision. I think there's already quite a few of us with decent stakes on some loosely compiled markets.
  15. ONEDUNME

    ONEDUNME Administrator

    Messages:
    10,617
    I think that's what annoys me most about the stories I'm hearing Gav. They're prices are sometimes out of line, people back them, then they get banned. In other words, their odds compilers are absolutely shit at their jobs so, instead of getting rid of them and getting someone in who knows what they're doing, they ban the people who have taken advantage of their inadequacies whilst continuing to reward the incompetent.
  16. Punter

    Punter Moderator

    Messages:
    7,409
    SJ the shortist price by far on Gerrard being next England Captain @ 8/11 when there's plenty of 6/4 about. That's not a tip btw.

    I've 4 ante post bets with them, i'll have to keep an eye on this.
  17. fatone

    fatone New Member

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    1
    I opened an account and deposited $500. First bet I tried to put $100 on and received a message back stating my stake had been changed as it exceeded their limit. The stake was reduced to $7 :/ $7 dollars!!!! The price of bet was evens. I thought this is either a massive joke or a mistake, so I attempted my bet again, $93 this time as I still wanted my $100 on this selection. I received a message saying 'Our automated risk controls rejected your bet. Sorry but your bet cannot be accepted'
    I've attempted several bets with them since and have NEVER been able to place an amount that I actually want to put on. It has varied between $4 and $21 at most but that was on a selection paying $1.28
    So to me it seems they won't take a liability of greater than about AUD$10 per bet. What legitimate bookmaker won't Lay bets? Isn't that the point of being a bookmaker? Not to mention they run their book at around 120%, but I couldn't be bothered winging about that now
  18. ONEDUNME

    ONEDUNME Administrator

    Messages:
    10,617
    Welcome to Betnod fatone. I don't think firms like this should be allowed to call themselves bookmakers if they randomly chose to not take bets.
  19. Mark Berriman

    Mark Berriman New Member

    Messages:
    1
    The guys at Stan James are a bunch of wankers. I joined Stan James only 6 weeks ago and without blowing my own trumpet I have been on a 6 week winning streak and amassed a very handsome profit of over £5k only to find an email from them today to say they had closed my account, WTF

    "All Stan James accounts are reviewed on a regular basis by our Trading team, and due to betting patterns on this account the decision has been made to close it.

    I would make you aware that this decision has been made at the highest level and will not be reversed. Any open bets will be honoured, and any outstanding balance will be returned to you via your normal withdrawal method."

    When I called I spoke to a lady machine who simply said they have the rights to close accounts. Ok I have been betting with other companies with similar success and not one problem with some very large wins of just shy of £30k

    Now forgive me if I am wrong if I had of lost £5k they would be welcoming me back with open arms and letting me back whatever I want. I for one want every single person to know what a bunch of con-merchants Stan James are, I just hope I don't start falling foul of the other bookmakers should I be fortunate enough for my winning streak to continue. The twats.
  20. Jezza

    Jezza Active Member

    Messages:
    247
    I realise this is an old thread but just bumping it to add my voice to saying Stan James are PATHETIC

    Had a few bets with them in the last 4 days. Always when they were best priced at something (as appearing on oddschecker.com). Was up maybe £60 over the 4 days when I got the account closure email.

    "
    All Stan James accounts are reviewed on a regular basis by our Trading team, and due to betting patterns on this account the decision has been made to close it.

    I would make you aware that this decision has been made at the highest level and will not be reversed. Any open bets will be honoured, and any outstanding balance will be returned to you via your normal withdrawal method.

    Kind regards,
    Simon.
    The Stan James Team
    "

    Pathetic, I used no free bets, no promotional offers whatsoever and I did not arb any bets at all and all I did was back their own prices they put up. LOL

    Also this line made me laugh in the email "this decision has been made at the highest level". Not just a high one but the HIGHEST level? So Mr James himself personally decided to close my account yesterday? Fucking outright lie imo

    Jez

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